Human-advised long-haul travel with tech leverage beats pure OTA model on unit economics
Grand Voyage's model — expert human advisors for complex exotic trips, supported by proprietary tech for efficiency — generates profitable growth (€21M revenue, ~€1.6M EBIT) without blitzscaling; pure-play OTAs that over-invest in tech headcount before product-market fit tend to lose money even at scale, while brand-driven repeat/referral loops lower CAC over time.