CEO of Decagon, an AI customer service agent company using 90%+ open-source models in production, 5x revenue growth year-over-year, building self-improving agent architecture called Duet.
no scored calls yet — needs a stated position or a categorical verdict, with a matured window vs SPY
Decagon uses 90%+ open-source models for production-scale customer service agents where latency and cost matter, while reserving frontier closed-source models for general-purpose reasoning tasks like their Duet product; company has 5xed revenue last year and targets similar growth.