CEO of DBS, Southeast Asia's largest bank by assets. 15-year DBS veteran who built the wealth management franchise and led digital transformation. First woman CEO of DBS. Champions journey-based management, data-driven culture, and AI-enabled banking with human touch.
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DBS's journey-based management framework with live data dashboards and AB testing captures incremental revenue from AI/ML nudges across customer journeys, delivering $750M last year and targeting $1B+ this year, proving AI can directly drive top-line growth in banking.