Sean McCarthy is the co-founder and CEO of Back Ops, an AI-native resolution layer for supply chain back offices. Formerly at Amazon, he targets retailers, grocers, and pharma with computer-use agents that automate claims, returns, and carrier disputes — achieving 13% higher approval rates than humans. Raised $42M Series B.
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Back Ops automates the 'insurance adjuster' work of supply chain claims (carrier liability, temperature breaches, damage documentation) using computer-use agents that navigate legacy ERPs, spreadsheets, and carrier portals to achieve 13% higher claim approval rates vs humans, reducing opex and recovering lost revenue.