Sierra's AI agents for customer experience are scaling rapidly with outcomes-based pricing that aligns incentives; the company believes AI agents will become the primary digital i…

SoFi's deployment of Sierra's AI agents improved net promoter score by 33 points, demonstrating measurable customer experience gains from generative AI in financial services.

Rocket Mortgage (owner of Redfin) is using Sierra to build an end-to-end AI agent experience across home search, mortgage origination, and servicing — a rare example of a traditio…

Sonos uses Sierra to power an AI agent that combines product-specific data with the LLM's pre-trained knowledge of Wi-Fi issues, illustrating how general world knowledge augments…

Stripe's transaction-based pricing model creates vertical alignment with merchants; the company actively pushes customers to adopt revenue-maximizing features like local payment m…

Block's significant workforce reduction attributed to AI efficiency gains signals aggressive AI adoption in fintech, though the broader productivity impact across roles remains un…

As chairman, Taylor finds the non-profit board structure — with a fiduciary duty to ensure AGI benefits humanity — uniquely clarifying for decision-making; the board was rebuilt p…