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▶ 17:06 · $NOW · ServiceNow's manual workflow model disrupted by AI-native instant automation

episode shorts · 5

Delete the work nobody signed up for | Jake Stauch, Serval

The hard part of enterprise AI isn't reasoning | Jake Stauch, S…

Describe the workflow. The code appears. | Jake Stauch, Serval

The simple test most automation platforms fail | Jake Stauch, S…

Employees want autonomy. Organizations don't. | Jake Stauch, Se…

now playing · $NOW

$SERVALbullish· high· posjake stauch

AI-native ITSM platform automates workflows instantly via code generation

Serval replaces manual workflow building with AI code generation that creates automations instantly from natural language, collapsing implementation from weeks to seconds and main…

$OPENAIbullish· mediumjake stauch

OpenAI GPT models excel at end-user interaction and tool calling

OpenAI models are preferred for customer-facing agent interactions due to superior tool calling accuracy and appropriate response generation.

$ANTHROPICbullish· mediumjake stauch

Anthropic Sonnet and Opus lead for code generation automation tasks

Anthropic models outperform for backend code generation tasks like workflow automation scripting, making them the choice for Serval's code gen engine.

$NOW···bearish· mediumjake stauch

ServiceNow's manual workflow model disrupted by AI-native instant automation

ServiceNow's workflow-on-database architecture requires weeks of manual development and maintenance, making it too slow for rapidly changing business processes, while AI-native co…

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