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▶ 36:02 · $LISTEN-LABS · Listen Labs CEO outlines vertical AI moats in customer research
episode briefing
Sequoia Capital

Knowing What Your Customers Want, All the Time: Listen Labs' Alfred Wahlforss

2026-06-02 · 1 company · 4 thematic
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alfred wahlforss

Founder and CEO of Listen Labs, an AI-first customer research platform serving 20% of the Fortune 500. Previously built a viral consumer AI avatar app (BeFake) that reached 20,000 users overnight. Pivoted to B2B after using AI interviews to understand churn in their consumer app.

quote
“we have the clear modes, which are the network effects on the panel where you have supply and demand dynamic. We also have the network effects, the data mode, as we do more interviews, you gets better simulation. And then the product is ve…”
—alfred wahlforss
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Listen Labs CEO outlines vertical AI moats in customer research
Listen Labs builds defensible moats through network effects on its 30M-participant panel, a data flywheel where more interviews improve simulation accuracy (now 95% on message tes…